Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states the cone format and the die geometry it is cut to (cone wall angle and top diameter, taken from the customer’s physical cone or stated measurements), the grease-barrier stock and its rating matched to the product served (butterfat-rated for ice cream and gelato, heavier oil-rated stock and heat-rated inks for fry and hot snack service), the food-safe ink system used, and the seam position; artwork is laid out on the actual arc-shaped die line rather than on a flat rectangle, with marks for kids’ and mini formats simplified and rebuilt for the tighter curve before printing, and colour is matched to the customer’s physical brand reference and proofed on the actual barrier stock rather than on screen or plain paper; dies, barrier specifications, artwork, seam positions and per-store quantities are held against the customer’s account so that seasonal runs, event one-offs and programme reorders match the sleeves they join, with any stock, ink or colour limitation confirmed before printing rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.